Privacy Policy

Effective Date: 01/01/2025

At Flenn Custom Homes and Remodeling (“we”, “our”, “us”), we are committed to
protecting your privacy and ensuring the confidentiality of your personal information. This
Privacy Policy explains how we collect, use, and safeguard your personal data when you
visit our website or receive services from us.

1. Information We Collect

We collect personal information from you when you interact with our services, including
but not limited to:

• Personal Identifiable Information (PII): Full name, address, email address, phone
  number, date of birth, gender.
• Financial Information: Credit card details, payment history, insurance information,
  and billing address for payment processing.
• Usage Data: Information about how you use our website, including IP addresses,
  browser type, device information, and browsing behavior on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule and confirm appointments, as well as provide
  services within your home or building site.
  Billing and Payment Processing: To process payments and issue invoices.
• Communication: To send you reminders, updates, and other information related to
  your custom home build or remodeling project.
• Improving Services: To analyze trends, understand customer preferences, and
  improve the quality of our offerings.
• Legal Compliance: To comply with applicable laws, regulations, and reporting
  requirements.

3. Sharing Your Information

We will not share, sell, or rent your personal information to third parties without your
consent, except in the following cases:

• Service Providers: We may share your information with third-party vendors or
  service providers who assist us in running our business (e.g., payment processors,
  IT support, email marketing services).
• Legal Requirements: We may disclose your information to comply with legal
  obligations, respond to legal requests, or protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our
  business, your information may be transferred as part of that transaction, but your
  personal data will continue to be protected in accordance with this Privacy Policy.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized
access, loss, misuse, or alteration. This includes physical, electronic, and managerial
procedures designed to safeguard and secure the data we collect.

However, no data transmission over the Internet can be 100% secure, and we cannot
guarantee the absolute security of your information.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights
regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal information, subject to
  certain legal obligations.
• Opt-Out: You may opt-out of receiving marketing communications from us at any
  time by following the unsubscribe instructions in the emails or contacting us
  directly.

If you wish to exercise any of these rights, please contact us at (737) 383-1986.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to enhance your
browsing experience, analyze trends, and collect information about your usage patterns.
You can control cookies through your browser settings, but please note that disabling
cookies may affect some features of our site.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be
posted on our website with an updated effective date. We encourage you to review this
policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise
your rights regarding your personal information, please contact us at:

Flenn Custom Homes and Remodeling
https://flennhomes.com/
(737) 383-1986
pamela@flennhomes.com
greg@flennhomes.com